Privacy Policy

Last updated: 22 July 2026

This Privacy Policy explains how ALDERSTEEL LTD, trading as Gloaming Lights, collects and uses personal information when you visit https://gloaminglights.store, place an order, contact us or otherwise interact with us. ALDERSTEEL LTD is the controller of the personal information described here.

1. Contact details

ALDERSTEEL LTD trading as Gloaming Lights
Company number: 17243968
25 Friars Square, Aylesbury HP20 2SP, United Kingdom
Email: support@gloaminglights.store
Telephone: +44 20 4590 9965

2. Information we collect

Identity and contact details, such as your name, delivery and billing addresses, email address and telephone number.
Order and transaction details, including products purchased, amounts, delivery status, refunds and customer-service history.
Payment-related details. Payments are processed by payment providers; we generally receive transaction identifiers and status rather than full card numbers.
Device and usage information, such as IP address, browser, device identifiers, pages viewed and cookie preferences.
Marketing preferences, reviews, survey responses and information you choose to send us.
Fraud-prevention, security and compliance information where necessary.

3. How we use information and lawful bases

Purpose	Typical lawful basis
Process orders, payments, delivery, returns and support	Contract; legal obligation
Operate, secure and improve the Website and prevent fraud	Legitimate interests; legal obligation
Keep accounting, tax and compliance records	Legal obligation
Send requested service messages	Contract; legitimate interests
Send marketing where permitted and measure its effectiveness	Consent, or legitimate interests where permitted
Establish, exercise or defend legal claims	Legitimate interests; legal obligation

4. Cookies and similar technologies

We use technologies required to operate checkout, accounts, security and preferences. With consent where required, we may also use analytics or advertising technologies. You can manage non-essential choices through the Website’s cookie controls and your browser settings. Blocking essential cookies may prevent parts of the Website from working.

5. Who receives information

We share information only as reasonably necessary with service providers that help us run the store, such as Shopify, payment processors, delivery partners, hosting, analytics, customer-support, communications and professional advisers. We may also disclose information to regulators, courts, law enforcement, prospective purchasers of the business, or others where required or permitted by law. Providers may act as processors or independent controllers under their own notices.

6. International transfers

Some providers may process information outside the United Kingdom. Where required, we use a recognised transfer mechanism or rely on an adequacy regulation and apply appropriate safeguards. You may contact us for further information about safeguards relevant to your data.

7. Retention

We keep personal information only for as long as needed for the purposes described, including customer service, warranty, fraud prevention, accounting, tax and legal requirements. Retention periods vary by record type. We then delete or anonymise information where reasonably possible.

8. Your rights

Depending on the circumstances, UK data-protection law may give you rights to be informed, access your information, correct it, erase it, restrict or object to its use, receive portable data, and withdraw consent. You may also object to direct marketing at any time. These rights can be subject to legal conditions and exemptions. Contact us to exercise a right; we may need to verify your identity.

9. Complaints

Please contact us first so we can address your concern. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.

10. Children

The Website is not directed to children, and we do not knowingly collect personal information from children for the purpose of selling products to them.