Refund policy

Last updated: 22 July 2026

We want you to be pleased with your purchase. This policy explains our voluntary 30-day return offer and your statutory rights. The voluntary offer does not replace or reduce your legal rights.

1. Change-of-mind returns

You may request a return within 30 days after receiving an item. To qualify under our voluntary policy, the item should be unused, uninstalled and in its original condition, with its accessories, manuals and packaging. Please handle the product only as you would reasonably do in a shop.

2. Statutory cancellation right

For most online purchases, UK consumers may cancel without giving a reason within 14 days after receiving the goods. After telling us, you normally have a further 14 days to return them. You may notify us by email or by any other clear statement. You do not have to use a particular form.

3. How to start a return

Email support@gloaminglights.store with your order number, the item you wish to return and the reason (optional for a statutory cancellation). We will provide return instructions and the correct return address. Do not send goods to our business address unless we have confirmed that address in writing for your return.

4. Return costs

For a change-of-mind return, you are responsible for the direct return cost unless we agree otherwise. If an item is faulty, damaged on arrival, not as described or incorrect, we will provide or reimburse a reasonable return method. Keep proof of postage. We are not responsible for goods lost in return transit where you arranged the carrier.

5. Faulty, damaged or incorrect goods

Inspect your order promptly and contact us if there is a problem. UK law requires goods to be as described, of satisfactory quality and fit for purpose. Depending on the circumstances and timing, you may be entitled to reject the goods, have them repaired or replaced, or receive a price reduction or refund. These statutory remedies are not limited by our voluntary return conditions.

6. Deductions and exclusions

For cancelled orders, we may reduce a refund to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. The statutory cancellation right may not apply to goods made to your specifications or clearly personalised, or to sealed goods where a legal health or hygiene exception applies after unsealing. This does not affect rights relating to faulty or misdescribed goods.

7. Refund timing and method

We will refund eligible amounts to the original payment method. For a statutory cancellation, we will refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. We may withhold the refund until then. We refund the basic outbound delivery cost where required by law; any extra amount paid for premium delivery is not refundable unless the goods were faulty or incorrect. Banks may take additional time to display the credit.

8. Exchanges and order cancellation

For an exchange, contact us and we will explain availability and the quickest process. If you wish to cancel before dispatch, contact us immediately. We cannot guarantee interception after fulfilment has started, but you can still use applicable return and cancellation rights after delivery.