Shipping policy

Last updated: 10 August 2026

1. Delivery area

We currently accept orders for delivery to addresses in the United Kingdom where checkout offers a shipping service. Any location restrictions are shown at checkout. We do not ship to an address that the checkout cannot validate or serve.

2. Processing and delivery estimates

Our order cut-off is 3:00 PM Europe/London on business days. Orders placed after the cut-off, at weekends or on public holidays begin processing on the next business day. Orders are normally prepared within 1–3 business days. Estimated transit time is normally 5–8 business days after dispatch, giving an overall estimate of approximately 6–11 business days from the first processing day. Business days exclude weekends and public holidays. During launches, promotions and peak periods, processing or transit may take longer.

3. Shipping charges

Standard delivery costs £3.99 for orders with a product subtotal below £50. Standard delivery is free for orders with a product subtotal of £50 or more. The applicable delivery charge is displayed at checkout before you place the order. We will not add an undisclosed delivery charge after the order is placed.

4. Tracking and split deliveries

Where tracking is available, we will send it to your order email after dispatch. Products in one order may arrive separately. Separate parcels do not create additional delivery charges unless this was clearly agreed before purchase.

5. Address changes

Check your delivery address carefully. Contact us immediately if it is wrong. We cannot guarantee changes after fulfilment starts, and additional delivery costs caused by an incorrect address may be charged where lawful and reasonable.

6. Delays and non-delivery

Delivery dates are estimates unless expressly agreed as essential. If an order is delayed, contact us so we can investigate. Unless a different period is agreed, we will deliver without undue delay and within 30 days. If we fail to deliver within an agreed essential deadline, or within an appropriate additional period you set, you may have the right to cancel and receive a refund under UK law.

7. Damage, missing items and incorrect products

Inspect the parcel promptly. If an item is damaged, missing or incorrect, email support@gloaminglights.store with your order number and clear details. Photographs of the parcel and product may help us resolve the issue, but they do not replace your statutory rights.

8. Risk and safe receipt

Risk passes when the goods are delivered to you or a person you identify to receive them, except where you independently commission a carrier not offered by us. If you authorise delivery to a safe place or neighbour, delivery there may count as delivery to you.